FAQ's

Order and delivery

We offer two shipping methods. PostPac Economy for CHF 7 and PostPac Priority for CHF 9. From a purchase value of CHF 60.00, there are no shipping costs for PostPac Economy. With a purchase value of CHF 100 or more, there are no shipping costs for PostPac Priority.

The value chains have become very complicated. Until an article is ready for sale with us, large costs are incurred. The post office also charges us for the shipping costs. To cover these costs, we can only cover the shipping costs from a certain purchase value. With PostPac Economy from CHF 60 and with PostPac Priority from CHF 100.

If you notice damage from the outside, we ask you not to open the package for the time being. Please take some photos and send them to us. This is how you help us to report any transport damage to the post office. If damage or defects are only discovered after opening the package, we ask you to report the damage to us with photos and an explanation by sending an email to service@verreauxswiss.com. You will then receive an e-mail from us with instructions for the return shipment. At the same time, we will send you replacements for the damaged products.

Returns

«Quality means that the customer comes back and not the product». With that in mind, we’ll never be happy about cancellations and returns. That’s why we do everything we can, to inspire you with our products and our service.

However, we know that sometimes you change your mind or that a product does not live up to expectations. We therefore voluntarily grant a right of return within 14 days of the date of purchase. Please note the conditions under Returns.

Please always report a return to us in advance as described under Returns. You will then receive an e-mail from us with instructions for the return shipment.

The address for returns is:

Verreaux Swiss

Returns

Riedmatt 39

CH – 6300 Zug

It’s very simple: If you are responsible, e.g. if you didn’t like it, ordered the wrong product, etc., you bear the costs and responsibility for the return shipment. If the responsibility lies with us such as wrongly delivered, damaged or delivery without an order on your part, we will take full responsibility and the costs.

For more information, see Returns.

Payments

Every payment option means costs for us. Nevertheless, we would like to make shopping as easy as possible for you and offer you a handful of payment options:

All credit cards (Visa, Mastercard, American Express, Discover, Dieners Club, JCB etc.)

Apple Pay

Google Pay (G-Pay)

Stripe

Detailed information can be found under Payment Methods.

However, we know that sometimes you change your mind or that a product does not live up to expectations. We therefore voluntarily grant a right of return within 14 days of the date of purchase. Please note the conditions under Returns.

If the goods are returned properly, we offer you the choice between an exchange or a refund. In the case of a refund, we will pay back the total price that you have paid no later than 14 days from the day on which we received the goods. The repayment depends on the payment method originally used and is always made to the associated account that was used for the payment. Please ensure you have access to the bank account provided as Verreaux Swiss accepts no liability in this regard.

About Verreaux Swiss

We develop and market high-quality household products in the areas of kitchen, bath, lights and decorations.

All our products are our own creations with passion. We develop these in the heart of Switzerland, in the city of Zug. We have our own warehouse in Zug. Therefore, all products on our website are immediately available.

We just started in July 2021. Our range is therefore still very small. Many new products will be added soon. Sign up for our newsletter and visit us again soon.

We are a Start-Up based in the city of Zug. We have been around since July 2021. Shoresh Mauludi is the owner and managing director of Verreaux Swiss. He originally completed an apprenticeship as a design engineer and then studied mechanical engineering at the Bern University of Applied Sciences in Burgdorf. He is the creative head of the company and is currently responsible for all areas such as product ideas, development, design, production, marketing, sales, finance, and administration. Here you will learn more about us.

From the first moment you contact us to the end, we want to amaze you. With our products, but also with our service and appearance.

We only develop innovative products with great attention to quality, functionality, ergonomics, and design.

We don’t want to reinvent the wheel, we just want to make things easier, better, and more beautiful.

Sustainability is our top priority. All our products are CO2 neutral or even negative. We reduce everything to a necessary minimum right from the start, consciously use resources and completely avoid plastic packaging. In addition, for every product sold, we plant a tree where they are needed most. In this way we give something back to our planet. Find out more about our reforestation projects here.